Clinic Terms & Conditions

Confidential Information

All patients are required to provide contact details; including full name, address, telephone and email in order to secure an appointment.

All clients will complete a Medical History form at their first appointment, this is necessary to inform the consultation and treatment planning process.

All information will be treated as confidential and protected in accordance with Data Protection legislation.

Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us, except in the event of medical emergency or public health risk.

Age limit: No treatments can be carried out on patients under the age of 18.

It is the discretion of Alison Taylor to assess appropriateness and patient safety and Alison reserves the right to decline treatment in the patients best interests.

Appointments

Cancellation: Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

When diaries are particularly busy, we may take a nominal deposit, of (£50) refundable on attendance, to mitigate missed appointments.

Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with the practitioner. Many treatments are contraindicated if you are unwell; this includes coughs, colds, cold sores or local skin infections (cold sores).

Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. No additional treatment or ‘top up’ is provided free of charge, once the review period of 2-3 weeks has passed.

For new patients, your first appointment will be for consultation and assessment only. Only in exceptional circumstances, will treatment be provided on the same day.

Alison reserves the right to decline treatment on grounds of health, appropriateness at her professional discretion.

Treatment Courses

Any treatment courses purchased have to be completed within 4 months of the first treatment.

 

Children

We do not treat children or young adults under the age of 18.

Please do not bring children to the clinic unless they are old enough to be left unsupervised.

Children will not be allowed to accompany you into the treatment rooms.

 

Payment

Patients will receive one free of charge consultation; subsequent consultations may be subject to a (£50) fee which may be deducted against treatment costs.

You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

Payment is taken, in full at the time of treatment.

The clinic accepts cash, or major debit and credit cards.

A discretionary deposit may be taken for some treatments and in some circumstances.

 

Refunds / Dissatisfaction

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

  • Consultation and Assessment
  • Provision of information and advice
  • Safe treatment with evidence based products
  • Follow up appointments and aftercare advice and support as appropriate. Stay in touch with the clinic to ensure we can follow you up effectively.

Skin care products are non-returnable/refundable

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

Please contact should have any issues with any of your treatment. Alison will endeavour to give excellent and satisfactory results. If you have any issues regarding an aspect of your treatment, you must return to the clinic for a review appointment.

Failure or refusal to attend this review appointment will result in our not being responsible for problems on going as it is important to assess and treat problems as soon as possible.

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email or text which you will receive 2 hours following your appointment.

Complaints

If you have a complaint please advise us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy will be provided on request.